International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.Open on new page
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.Open on new page
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.Read full answer
Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.Read full answer
Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.Read full answer
You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.Read full answer
For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.Open on new page