I cannot see my deposit on the Voima Account. What should I do?


International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

Related questions

  • I cannot open an account. What should I do?

    Please contact Voima's Customer care through or by calling +358 (0)9 612 1917.

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  • I cannot access my account. What should I do?

    Please contact Voima's Customer care.

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  • Why do I need to take a picture of my face and ID?

    This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

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  • Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

    No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

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  • Am I liable to pay tax for any capital gains when I sell my gold?

    Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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  • Can I withdraw my gold?

    Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

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  • I did not get the SMS code. What should I do?

    Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.

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  • I forgot my password. What should I do?

    You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

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  • Why do I need to identify myself in the account opening process?

    For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

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  • How can I access my Voima Account?

    Through a web browser or Voima's app.

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