Related questions

• Am I liable to pay tax for any capital gains when I sell my gold?

  Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

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• What is liquidity?

  Liquidity describes how easily you can convert something into money.

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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• What does LBMA Good Delivery mean?

  The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.

  Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.

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• What does it mean that I own my gold fully?

  It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

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• Why should I keep my gold on a Voima Account instead of withdrawing it?

  For reasons of security, convenience and liquidity.

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• Can you get gold anonymously?

  No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

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• Can Voima tell me how much should I allocate to gold?

  No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

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• The service did not accept the verification code. What should I do?

  Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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