Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

No. For now, Voima only accepts bank transfers.

You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

The safe account fee is a yearly fee of 0.99%, and every day a division is set aside for a monthly installment paid in gold. In practice, this means that the following calculation is done daily: total amount of gold x 0.0099 / number of days in a year. On the first day of each month, the amount set aside during the previous month is charged from your gold account.

Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.

Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.

We have compiled illustrated instructions on how to manage your assets on Voima Account.

Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.

Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.

If you buy gold through your currency account or sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.

You can view Voima's gold price on the pricing page. The price can also be seen by logging into your Voima Account.

Gold, silver, platinum, palladium and rhodium.

Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

No. For the time being, Voima does not accept any cryptocurrencies.

This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.

Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

Voima Gold Ltd. / Data Protection Officer
Bulevardi 5
00120
Helsinki
Finland

International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

In case you need help with this, please contact Voima's Customer care.

Please contact Voima's Customer care.

Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.

This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

Liquidity describes how easily you can convert something into money.

Voima's gold supply is divided into two categories:

• Voima Miners and other Customers
• Voima's trading and refinery partners

No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.

Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.

It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

For reasons of security, convenience and liquidity.

Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

In case you need help with this, please contact Voima's Customer care.

No. In Voima's business, the gold is counted in milligrams (1/1000), which means that you can save in gold with smaller amounts. Thus, you can acquire such amounts that suit you specifically.

For the time being, this item is only available in Finnish.

When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.

If you buy gold through your currency account or sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.

Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

You can view Voima's gold price on the pricing page. The price can also be seen by logging into your Voima Account.

Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.

Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.

The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

The safe account fee is a yearly fee of 0.99%, and every day a division is set aside for a monthly installment paid in gold. In practice, this means that the following calculation is done daily: total amount of gold x 0.0099 / number of days in a year. On the first day of each month, the amount set aside during the previous month is charged from your gold account.

Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.

We have compiled illustrated instructions on how to manage your assets on Voima Account.

Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

Yes. To do this, you should send a request to Voima's Customer care.

Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

Voima Account can hold both euros and gold but you can also deposit, withdraw and exchange other currencies. This can be arranged by contacting our Customer care, who will give you the relevant instructions. The supported currencies are the euro (EUR), US dollar (USD), British pound (GBP), Swiss franc (CHF), Swedish krona (SEK), Norwegian krone (NOK) and Danish krone (DKK).

Voima holds customer asset accounts at OP Bank in all the above-mentioned currencies. Inbound foreign currency transfers can be converted into euros or exchanged for gold, and you can request your withdrawals in any of the mentioned currencies. Voima converts foreign currencies into euros and vice versa at prevailing interbank foreign exchange rates and does this free of charge. Please remember that the relevant exchange fees apply when you exchange any currency for gold or the other way around.

Please read these instructions for direct guidance.

Through a web browser or Voima's app.

Yes. This can be done through your personal Voima Account.

Please contact Voima's Customer care.

International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

No. The bank account that you wish to make transfers from and into must have been opened in your name.

Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.

We have compiled illustrated instructions on how to manage your assets on Voima Account.

For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

You can apply by following these instructions.

Voima's gold supply is divided into two categories:

• Voima Miners and other Customers
• Voima's trading and refinery partners

Voima's industrial Customers and partners, who help feed Voima’s gold-based ecosystem.

Gold, silver, platinum, palladium and rhodium.

You can contact Voima's expert Niko Palonen either by email niko.palonen@voimagold.com or by calling +358 (0)40 842 8460. He will provide you with the necessary guidance and documentation.

You can contact Voima's expert Niko Palonen either by email niko.palonen@voimagold.com or by calling +358 (0)40 842 8460. He will provide you with the necessary guidance and documentation.

Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

You can use this link to access the terms.

Voima provides accounts for the management of gold and euro assets. The account is called Voima Account, and through it Customers can exchange euros for gold and vice versa. The account can be managed either online or through appointments made at Voima's office. The Customers' gold is primarily stored at Voima's own vault in Finland.

Voima operates in an industry, where security is a top priority. All visitors are therefore required to go through a security check, which includes identification.

No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.

Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.

Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

It is impossible to identify users based on the collected user information. This information is therefore not personal data.

Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

No. Voima's Customers own the gold fully, with minimal counterparty risks. ETFs, on the other hand, are share-based, and thus its owners own shares to the fund. ETFs can have very complex ownership structures, which would be in opposition to what Voima wants for its Customers.

Voima's gold supply is divided into two categories:

• Voima Miners and other Customers
• Voima's trading and refinery partners

No. Unfortunately, Voima does not give investment advice to anyone.

Voima's main office is located at Bulevardi 5, 00120, Helsinki, Finland. If you want to pay a visit, you only have to book an appointment.

Yes. The office is located at Laiturikatu 2 and it is open from 09:00 to 17:00 on weekdays. You can book an appointment by calling +358 (0)50 543 6263 or sending an email to contact@voimagold.com.

For reasons of security, convenience and liquidity.

Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.

Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.

No. Voima relies on digital as well as physical presence, and hence the company has its own offices at Helsinki and Lahti.

You can use this link to access the policy.

Yes. All you need to do is to book an appointment by contacting Voima's Customer care. Please also remember to bring your ID with you when you come to the office.

No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

For the time being, this item is only available in Finnish.

No. For the time being, Voima does not accept any cryptocurrencies.

When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.

If you buy gold through your currency account or sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.

Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.

You can view Voima's gold price on the pricing page. The price can also be seen by logging into your Voima Account.

Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

No. For now, Voima only accepts bank transfers.

Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

Only the safe account fee. The other fees are VAT-exempt.

No. Unfortunately, Voima does not give investment advice to anyone.

You can use this link to access the terms.

Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

It is impossible to identify users based on the collected user information. This information is therefore not personal data.

Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

Voima Gold Ltd. / Data Protection Officer
Bulevardi 5
00120
Helsinki
Finland

No. The bank account that you wish to make transfers from and into must have been opened in your name.

No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

The EEA countries are the following: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

You can use this link to access the policy.

It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.

Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.

No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.