Frequently asked questions
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How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account. Voima's price of gold is indicated in euros per gram.
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Why do I need to identify myself in the account opening process?
For security purposes. Our identity verification process is aligned with EU counter-terrorism and anti-money laundering regulations. All customers are required to verify their identity before opening an account. Verification keeps Voima's services secure.
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What precious metals can Miners deliver to Voima?
Gold, silver, platinum and palladium.
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How do I use Voima Account?
Voima Account consists of two accounts: a gold account and a euro account. Through the gold account, you can purchase gold and deposit or withdraw physical gold. Through the euro account, you can make transfers between your euro account and your bank account. Through both accounts, you can also exchange euros for gold and vice versa. We have put together instructions on how to manage your assets in Voima Account.
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Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
How much does gold cost at Voima?
The price of gold in Voima Account is based on the current world market price plus an exchange fee. When paying by online banking or euro account, the exact amount of gold is shown at the time of confirmation. Purchases made by bank transfer are processed manually, so the price is determined by the exchange rate at the time of booking.
Gold purchased through Voima Supply is priced separately. You can view up-to-date prices in the webshop.
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I didn't receive a one-time code. What should I do?
Select the "Resend" button to receive a new one-time code.
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I forgot my password. What should I do?
You can request a new password by clicking 'Forgot password?' on the login page, and you will be sent an email with a reset link.
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Can I sell gold to Voima?
Yes. You can sell gold from your Voima Account by exchanging it to euros and submitting a euro withdrawal request in the app. The gold you exchange transfers to Voima's ownership.
If you wish to sell physical gold, such as bars, plates, jewellery, or other gold items, you can bring them in for deposit to your Voima Account. The items will be analysed, and the fine gold content will be credited to your account as gold. You can then exchange that gold for euros if you wish.
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Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
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Does Voima accept payments by credit card or cash?
No. For now, Voima's payment methods are bank transfer and Finnish online payment.
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I need help opening a Voima Account.
Contact Voima's Customer Support, by email: contact@voimagold.com or by phone: +358 (0)9 612 1917.
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How is the account fee calculated?
The account fee is an annual charge of 0.99%, applied as a daily reservation against your gold account. Accumulated reservations are debited once a month.
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Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
Is the gold stored by Voima audited?
Yes. Audits are carried out by third parties, such as Bureau Veritas.
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Does Voima accept cryptocurrencies?
No. For the time being, Voima does not accept any cryptocurrencies.
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Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima discloses information to the Finnish Tax Administration only as required by law. Information is therefore not disclosed at customers' request or automatically, the taxpayer is personally responsible for submitting tax-related information.
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Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
Read full answer -
Are Customer assets segregated from Voima's balance sheet?
Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.
Read full answer -
Are there any shipping options available?
Yes, you can withdraw physical gold from your Voima Account in 100g bars. Shipments are handled by Posti, with a maximum insured value of €15,000 per package. The shipping fee is €50 per package, and delivery is currently available within Finland only.
Please note that when requesting Voima to send your gold bars, they are removed from the Voima ecosystem. For this reason, a withdrawal fee is charged for each bar withdrawn, in accordance with Voima's pricing.
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Why doesn't the price of physical gold directly match the spot price per gram?
With physical gold you always pay slightly more than the market price — this difference is called a premium. It covers the manufacturing, minting, and transport costs of the product. The size of the premium varies by product:
- Standardised bars are easy to resell internationally thanks to their certificates.
- Investment coins are internationally recognised and highly liquid.
Both are VAT-exempt investment products in Finland when they meet the standards defined by the EU. In practice, many customers combine bars and coins according to their own investment plan.
Open on new page -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
History has shown that different currencies, like the euro and the dollar, have lost their value against gold in the long run. One of the main reasons for this is that such currencies can be created without limit, while the supply of gold is naturally limited.
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Can I withdraw my gold?
Yes, gold can be withdrawn from Voima Account as 99.99% pure gold in 100g and 1kg bars.
Please contact Customer Support to arrange this.
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Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Lloyd’s of London.
Read full answer
Customer support
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I cannot access my account. What should I do?
If logging in through the app isn't working, try logging in through a browser instead. Should that not work either, clearing your browser cache and trying again often does the trick. If you're still having trouble, contact our customer service for further assistance.
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Does Voima employ two-factor authentication?
Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.
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Why do you ask for identity verification on phone calls?
We want to ensure that only you can act on your account. Strong identification protects your assets from unauthorised access and reduces the risk of fraud — it is also a legal requirement under EU and EEA regulation. In practice, it makes every interaction safer for you.
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Our child is turning 18 soon — is there anything we need to do?
Congratulations on the upcoming milestone!
When a young person turns 18, all authorisations granted on their Voima Account will be removed. In addition, contact details such as email address and phone number will be deleted if they belong to the guardian who has been managing the account.
The account holder must therefore update their personal details once they come of age. This is done by contacting Voima customer service by phone at 09 612 1917 or by email at contact@voimagold.com.
Updating the account details ensures smooth and secure access going forward. Once the details have been updated, the account can be used normally.
If you have any other questions regarding your account, we are happy to help.
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I cannot see my transfer on the Voima Account. What should I do?
Incoming payments to Voima's bank account are processed manually, which means bank transfers do not appear in Voima Account immediately. Processing time is at most two business days, though most transfers are handled quickly on the same day.
If more time has passed, please contact Voima Customer Support.
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Can I set up a recurring purchase program?
Recurring payments can be set up via your own bank. For help setting one up, contact your bank directly.
For payment details such as account or reference numbers, contact Voima Customer Support.
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A family member has passed away and I believe they had a Voima Account — what should I do?
You don't need to know in advance whether an account exists — we will help you find out.
Please contact our customer service for instructions:
Tel. 09 612 1917 or contact@voimagold.com
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The service did not accept the verification code. What should I do?
Try to resend the code by clicking on 'Resend code'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
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How can I delete my personal data?
Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by post to the following address: Voima Gold Oy / Tietosuojavastaava, Bulevardi 5, 00120 Helsinki
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Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
Read full answer -
I need help opening a Voima Account.
Contact Voima's Customer Support, by email: contact@voimagold.com or by phone: +358 (0)9 612 1917.
Open on new page -
I forgot my password. What should I do?
You can request a new password by clicking 'Forgot password?' on the login page, and you will be sent an email with a reset link.
Read full answer -
I didn't receive a one-time code. What should I do?
Select the "Resend" button to receive a new one-time code.
Open on new page -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima discloses information to the Finnish Tax Administration only as required by law. Information is therefore not disclosed at customers' request or automatically, the taxpayer is personally responsible for submitting tax-related information.
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Gold
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Can I set up a recurring purchase program?
Recurring payments can be set up via your own bank. For help setting one up, contact your bank directly.
For payment details such as account or reference numbers, contact Voima Customer Support.
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What does it mean that I own my gold fully?
It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.
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What does LBMA Good Delivery mean?
Good Delivery quality requirements are rules established by the London Bullion Market Association (LBMA) defining what kind of gold and silver bars must be produced by LBMA-accredited refineries. The requirements cover the weight, purity, and appearance of the bars.
Voima's customers can withdraw Good Delivery bars from their account: these bars weigh 12.4 kilograms, and the withdrawal fee can be checked on the Voima pricing page.
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How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners.
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Can you get gold anonymously?
No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.
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Is gold only for the wealthy?
No. In Voima's business, the gold is counted in milligrams (1/1000), which means that you can save in gold with smaller amounts. Thus, you can acquire such amounts that suit you specifically.
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Why should I keep my gold on a Voima Account instead of withdrawing it?
For reasons of security, convenience and liquidity.
Read full answer -
What is liquidity?
Liquidity describes how easily you can convert something into money.
Read full answer -
What is Voima Supply?
Voima Supply is an online store, where you can buy gold bars and coins. Visit the online store at voimasupply.com.
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Can Voima tell me how much should I allocate to gold?
No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.
Open on new page -
Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
Open on new page -
Can I sell gold to Voima?
Yes. You can sell gold from your Voima Account by exchanging it to euros and submitting a euro withdrawal request in the app. The gold you exchange transfers to Voima's ownership.
If you wish to sell physical gold, such as bars, plates, jewellery, or other gold items, you can bring them in for deposit to your Voima Account. The items will be analysed, and the fine gold content will be credited to your account as gold. You can then exchange that gold for euros if you wish.
Open on new page -
Is the gold stored by Voima audited?
Yes. Audits are carried out by third parties, such as Bureau Veritas.
Open on new page -
How much does gold cost at Voima?
The price of gold in Voima Account is based on the current world market price plus an exchange fee. When paying by online banking or euro account, the exact amount of gold is shown at the time of confirmation. Purchases made by bank transfer are processed manually, so the price is determined by the exchange rate at the time of booking.
Gold purchased through Voima Supply is priced separately. You can view up-to-date prices in the webshop.
Open on new page -
Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
Are Customer assets segregated from Voima's balance sheet?
Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.
Read full answer -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
How do I use Voima Account?
Voima Account consists of two accounts: a gold account and a euro account. Through the gold account, you can purchase gold and deposit or withdraw physical gold. Through the euro account, you can make transfers between your euro account and your bank account. Through both accounts, you can also exchange euros for gold and vice versa. We have put together instructions on how to manage your assets in Voima Account.
Open on new page -
How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account. Voima's price of gold is indicated in euros per gram.
Open on new page -
Why doesn't the price of physical gold directly match the spot price per gram?
With physical gold you always pay slightly more than the market price — this difference is called a premium. It covers the manufacturing, minting, and transport costs of the product. The size of the premium varies by product:
- Standardised bars are easy to resell internationally thanks to their certificates.
- Investment coins are internationally recognised and highly liquid.
Both are VAT-exempt investment products in Finland when they meet the standards defined by the EU. In practice, many customers combine bars and coins according to their own investment plan.
Open on new page -
How is the account fee calculated?
The account fee is an annual charge of 0.99%, applied as a daily reservation against your gold account. Accumulated reservations are debited once a month.
Read full answer -
Can I withdraw my gold?
Yes, gold can be withdrawn from Voima Account as 99.99% pure gold in 100g and 1kg bars.
Please contact Customer Support to arrange this.
Open on new page -
Are there any shipping options available?
Yes, you can withdraw physical gold from your Voima Account in 100g bars. Shipments are handled by Posti, with a maximum insured value of €15,000 per package. The shipping fee is €50 per package, and delivery is currently available within Finland only.
Please note that when requesting Voima to send your gold bars, they are removed from the Voima ecosystem. For this reason, a withdrawal fee is charged for each bar withdrawn, in accordance with Voima's pricing.
Open on new page -
Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Lloyd’s of London.
Read full answer -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
History has shown that different currencies, like the euro and the dollar, have lost their value against gold in the long run. One of the main reasons for this is that such currencies can be created without limit, while the supply of gold is naturally limited.
Open on new page
Voima Account
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Can I use any account for Voima Account-related transfers?
No, deposits must be made from a bank account held in your own name. This is in line with EU Regulation (EU) 2024/886 on instant payments in euro, which requires the payee's name and account number to match in order to prevent errors and fraud.
Read full answer -
Who is Voima Account designed for?
A Voima Account can be opened by private individuals as well as companies and organizations. An account can also be opened for a minor.
A personal account is easy to open online: https://app.voimagold.com/fi/users/sign_up
The forms required to open an account for an organization or a minor can be found in the Downloads section: https://www.voimagold.com/fi/lataukset
Our Customer Support is happy to help if needed.
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I cannot access my account. What should I do?
If logging in through the app isn't working, try logging in through a browser instead. Should that not work either, clearing your browser cache and trying again often does the trick. If you're still having trouble, contact our customer service for further assistance.
Open on new page -
Can I delete my Voima Account?
A Voima Account can be deleted by notifying Voima Customer Support.
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A family member has passed away and I believe they had a Voima Account — what should I do?
You don't need to know in advance whether an account exists — we will help you find out.
Please contact our customer service for instructions:
Tel. 09 612 1917 or contact@voimagold.com
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Can I open an account for my company?
Yes. You can download the business account opening form through your personal Voima Account, or find it on our website under the Downloads section: voimagold.com/fi/lataukset. To submit the completed form securely, ask our customer service team to send you a secure email — simply reply to it with the form attached. Our team will then process the account opening and notify you once the new account is ready to use.
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Which currencies can I transfer into Voima Account?
Deposits to your Voima Account must be made from your own bank account. The account can be in a currency other than euro, but any currency conversion costs are borne by the customer. Voima Global Markets receives funds to a euro account.
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How can I transfer money into my Voima Account?
Please read these instructions for direct guidance.
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I cannot see my transfer on the Voima Account. What should I do?
Incoming payments to Voima's bank account are processed manually, which means bank transfers do not appear in Voima Account immediately. Processing time is at most two business days, though most transfers are handled quickly on the same day.
If more time has passed, please contact Voima Customer Support.
Open on new page -
Our child is turning 18 soon — is there anything we need to do?
Congratulations on the upcoming milestone!
When a young person turns 18, all authorisations granted on their Voima Account will be removed. In addition, contact details such as email address and phone number will be deleted if they belong to the guardian who has been managing the account.
The account holder must therefore update their personal details once they come of age. This is done by contacting Voima customer service by phone at 09 612 1917 or by email at contact@voimagold.com.
Updating the account details ensures smooth and secure access going forward. Once the details have been updated, the account can be used normally.
If you have any other questions regarding your account, we are happy to help.
Open on new page -
I need help opening a Voima Account.
Contact Voima's Customer Support, by email: contact@voimagold.com or by phone: +358 (0)9 612 1917.
Open on new page -
How do I use Voima Account?
Voima Account consists of two accounts: a gold account and a euro account. Through the gold account, you can purchase gold and deposit or withdraw physical gold. Through the euro account, you can make transfers between your euro account and your bank account. Through both accounts, you can also exchange euros for gold and vice versa. We have put together instructions on how to manage your assets in Voima Account.
Open on new page -
Can I withdraw my gold?
Yes, gold can be withdrawn from Voima Account as 99.99% pure gold in 100g and 1kg bars.
Please contact Customer Support to arrange this.
Open on new page -
Why do I need to identify myself in the account opening process?
For security purposes. Our identity verification process is aligned with EU counter-terrorism and anti-money laundering regulations. All customers are required to verify their identity before opening an account. Verification keeps Voima's services secure.
Open on new page
Voima Miners
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Who are Miners?
Voima's industrial Customers and partners, who help feed Voima's gold-based ecosystem.
Read full answer -
How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners.
-
What precious metals can Miners deliver to Voima?
Gold, silver, platinum and palladium.
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Voima Securities Oy
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How can I apply for VoimaCredit™?
You can contact Voima's Customer care either by email contact@voimagold.com or by calling +358 (0)9 612 1917. They will provide you with the necessary guidance and documentation.
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How can I apply for Gold-backed euro bond?
You can contact Voima's expert Niko Palonen either by email niko.palonen@voimagold.com or by calling +358 (0)40 842 8460. He will provide you with the necessary guidance and documentation.
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Voima
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What does LBMA Good Delivery mean?
Good Delivery quality requirements are rules established by the London Bullion Market Association (LBMA) defining what kind of gold and silver bars must be produced by LBMA-accredited refineries. The requirements cover the weight, purity, and appearance of the bars.
Voima's customers can withdraw Good Delivery bars from their account: these bars weigh 12.4 kilograms, and the withdrawal fee can be checked on the Voima pricing page.
Open on new page -
Who is Voima Account designed for?
A Voima Account can be opened by private individuals as well as companies and organizations. An account can also be opened for a minor.
A personal account is easy to open online: https://app.voimagold.com/fi/users/sign_up
The forms required to open an account for an organization or a minor can be found in the Downloads section: https://www.voimagold.com/fi/lataukset
Our Customer Support is happy to help if needed.
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Where can I find Voima's privacy policy?
You can use this link to access the policy.
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How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners.
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Where can I find Voima's terms of service?
You can use this link to access the terms.
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Is Voima a neobank?
No. Voima utilises digital services but is not a purely online neobank. In addition to its digital service, Voima also has a physical location in Helsinki.
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Can Voima tell me how much should I allocate to gold?
No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.
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Can Voima give me investment advice?
No. Unfortunately, Voima does not give investment advice to anyone.
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Where is Voima's main office located?
Voima's main office is located at Kasarmikatu 21 B, Helsinki. The office does not offer in-person customer service — you can reach us by phone or email.
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Can I visit Voima's office at Bulevardi?
From the Bulevardi office, you can collect orders, and physical gold deposits can be brought in during opening hours 9:00–18:00 without an appointment. It is not possible to open an account on-site or book an appointment at Bulevardi 5.
Voima customer service operates by phone and email.
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Tel. +358 9 612 1917
contact@voimagold.com -
Why do I need a form of ID when visiting the Bulevardi office?
A form of ID is required because we verify the identity of all visitors to the Bulevardi office as part of our security practices. This ensures the safety of our customers, staff, and premises. The Bulevardi office handles deposits and pickups.
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What does Voima do?
Voima is a Finnish company who provides trading and storage services for physical gold. The company also offers precious-metal processing services for businesses working with recycled metals. Customers can exchange and own gold through the company's product, Voima Account.
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Can Voima give me tax advice?
No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.
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Why should I keep my gold on a Voima Account instead of withdrawing it?
For reasons of security, convenience and liquidity.
Read full answer -
Does Voima provide gold ETFs?
No. Voima's Customers own the gold fully, with minimal counterparty risks. ETFs, on the other hand, are share-based, and thus its owners own shares to the fund. ETFs can have very complex ownership structures, which would be in opposition to what Voima wants for its Customers.
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How does Voima track user actions on its website?
Voima collects user information mainly on its own, and the collected data is not shared with third parties for advertising or tracking purposes. However, the newsletter signup form is provided through SendGrid, which may set third-party cookies needed for the form’s functionality.
It is not possible to identify users based on the information collected by Voima, and this information is therefore not considered personal data.
Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.
Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.
Please note that Voima's online shop Voima Store also employs cookies.
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Can I visit Voima's offices?
Kasarmikatu 21 B — Voima Headquarters. Pre-arranged meetings. Weekdays 09:00–18:00.
Bulevardi 5 — Voima Account withdrawals and deposits, Voima Store order pickups, and precious metal deliveries from Recycling customers (Miners). Weekdays 09:00–18:00.
There is no walk-in customer service at either location. To book an appointment, contact us at contact@voimagold.com or Customer care.
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Can I visit Voima's office in Kasarmikatu?
Voima's main office on Kasarmikatu receives clients by appointment.
Voima customer service operates by phone and email on weekdays 9:00–18:00.
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Tel. +358 9 612 1917
contact@voimagold.com -
Are there any countries from which Voima cannot accept Customers?
Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.
Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.
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What is Voima Supply?
Voima Supply is an online store, where you can buy gold bars and coins. Visit the online store at voimasupply.com.
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Does Voima accept payments by credit card or cash?
No. For now, Voima's payment methods are bank transfer and Finnish online payment.
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Does Voima accept cryptocurrencies?
No. For the time being, Voima does not accept any cryptocurrencies.
Open on new page -
Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
Can I sell gold to Voima?
Yes. You can sell gold from your Voima Account by exchanging it to euros and submitting a euro withdrawal request in the app. The gold you exchange transfers to Voima's ownership.
If you wish to sell physical gold, such as bars, plates, jewellery, or other gold items, you can bring them in for deposit to your Voima Account. The items will be analysed, and the fine gold content will be credited to your account as gold. You can then exchange that gold for euros if you wish.
Open on new page -
Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
Open on new page -
Are there any shipping options available?
Yes, you can withdraw physical gold from your Voima Account in 100g bars. Shipments are handled by Posti, with a maximum insured value of €15,000 per package. The shipping fee is €50 per package, and delivery is currently available within Finland only.
Please note that when requesting Voima to send your gold bars, they are removed from the Voima ecosystem. For this reason, a withdrawal fee is charged for each bar withdrawn, in accordance with Voima's pricing.
Open on new page -
How much does gold cost at Voima?
The price of gold in Voima Account is based on the current world market price plus an exchange fee. When paying by online banking or euro account, the exact amount of gold is shown at the time of confirmation. Purchases made by bank transfer are processed manually, so the price is determined by the exchange rate at the time of booking.
Gold purchased through Voima Supply is priced separately. You can view up-to-date prices in the webshop.
Open on new page -
How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account. Voima's price of gold is indicated in euros per gram.
Open on new page -
Is the gold stored by Voima audited?
Yes. Audits are carried out by third parties, such as Bureau Veritas.
Open on new page -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
History has shown that different currencies, like the euro and the dollar, have lost their value against gold in the long run. One of the main reasons for this is that such currencies can be created without limit, while the supply of gold is naturally limited.
Open on new page -
Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Lloyd’s of London.
Read full answer
Legal
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What does it mean that I own my gold fully?
It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.
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Can I use any account for Voima Account-related transfers?
No, deposits must be made from a bank account held in your own name. This is in line with EU Regulation (EU) 2024/886 on instant payments in euro, which requires the payee's name and account number to match in order to prevent errors and fraud.
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When you buy or sell investment gold, is the transaction VAT-exempt?
Yes. In accordance with the Finnish Tax Administration's in-depth guidance VH/2699/00.01.00/2025, the sale, brokerage, intra-Community acquisition, and importation of investment gold are VAT-exempt. The exemption for brokerage covers both sales and purchase brokerage. Also exempt is the sale and brokerage of contracts relating to the transfer of ownership or entitlement to investment gold. The exemption therefore also applies to, among other things, gold accounts, gold lending and exchange agreements, and futures and forward contracts relating to investment gold.
Our customers can deliver gold material which is converted into investment gold and deposited into the customer's Voima Account.
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Where can I find Voima's privacy policy?
You can use this link to access the policy.
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Which of Voima's prices include VAT?
VAT applies primarily to service fees, such as the account fee and the service fee related to gold bar withdrawals. The purchase or sale of gold or silver does not involve VAT. You can view our pricing here.
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Where can I find Voima's terms of service?
You can use this link to access the terms.
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Can Voima give me investment advice?
No. Unfortunately, Voima does not give investment advice to anyone.
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When you buy silver, is the transaction VAT-exempt?
Yes. In accordance with the Finnish Tax Administration's guidance VH/5079/00.01.00/2022, the sale, importation, and intra-Community acquisition of goods transferred to a tax warehouse are VAT-exempt transactions. In addition, the sale of goods transferred to a tax warehouse and the sale of services relating to goods held in a tax warehouse are also VAT-exempt.
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Can you get gold anonymously?
No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.
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Are there any countries from which Voima cannot accept Customers?
Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.
Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.
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How does Voima track user actions on its website?
Voima collects user information mainly on its own, and the collected data is not shared with third parties for advertising or tracking purposes. However, the newsletter signup form is provided through SendGrid, which may set third-party cookies needed for the form’s functionality.
It is not possible to identify users based on the information collected by Voima, and this information is therefore not considered personal data.
Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.
Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.
Please note that Voima's online shop Voima Store also employs cookies.
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How can I delete my personal data?
Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by post to the following address: Voima Gold Oy / Tietosuojavastaava, Bulevardi 5, 00120 Helsinki
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Can Voima give me tax advice?
No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.
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What are European Economic Area (EEA) countries?
The EEA countries are the following: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
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Why do you ask for identity verification on phone calls?
We want to ensure that only you can act on your account. Strong identification protects your assets from unauthorised access and reduces the risk of fraud — it is also a legal requirement under EU and EEA regulation. In practice, it makes every interaction safer for you.
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Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima discloses information to the Finnish Tax Administration only as required by law. Information is therefore not disclosed at customers' request or automatically, the taxpayer is personally responsible for submitting tax-related information.
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Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
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Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
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Why do I need to identify myself in the account opening process?
For security purposes. Our identity verification process is aligned with EU counter-terrorism and anti-money laundering regulations. All customers are required to verify their identity before opening an account. Verification keeps Voima's services secure.
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