Questions and answers Information about Voima, its products and processes

Frequently asked questions

  • Do Voima's Customers own pure gold?

    Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

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  • Are Customer assets segregated from Voima's balance sheet?

    Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.

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  • Where does Voima store gold?

    The majority is stored in Helsinki and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

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  • I am concerned about the price of gold dropping. Should not gold store its value?

    Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

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  • I cannot open an account. What should I do?

    Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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  • Why do I need to take a picture of my face and ID?

    This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

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  • Does Voima accept cryptocurrencies?

    No. For the time being, Voima does not accept any cryptocurrencies.

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Customer support

  • I cannot open an account. What should I do?

    Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

    Open on new page
  • Why do I need to take a picture of my face and ID?

    This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

    Open on new page
  • Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

    No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

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  • Am I liable to pay tax for any capital gains when I sell my gold?

    Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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  • I did not get the SMS code. What should I do?

    Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.

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  • I forgot my password. What should I do?

    You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

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  • Can I set up a recurring purchase program?

    Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

    In case you need help with this, please contact Voima's Customer care.

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  • The service does not accept my SMS code. What should I do?

    Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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  • I cannot see my deposit on the Voima Account. What should I do?

    International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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  • I cannot access my account. What should I do?

    Please contact Voima's Customer care.

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  • How can I delete my personal data?

    Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

    Voima Gold Ltd. / Data Protection Officer
    Bulevardi 5
    00120
    Helsinki
    Finland

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  • Does Voima employ two-factor authentication?

    Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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Gold

  • Do Voima's Customers own pure gold?

    Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

    Read full answer
  • Are Customer assets segregated from Voima's balance sheet?

    Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.

    Read full answer
  • Where does Voima store gold?

    The majority is stored in Helsinki and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

    Read full answer
  • I am concerned about the price of gold dropping. Should not gold store its value?

    Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

    Read full answer
  • Am I liable to pay tax for any capital gains when I sell my gold?

    Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

    Read full answer
  • Can I withdraw my gold?

    Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

    Read full answer
  • How can I see the price of gold?

    By logging in to your Voima Account.

    Voima's price of gold is indicated in euros per gram. However, Voima accepts all currencies accepted by its primary banking partner, OP. Please note that since OP exchanges all the currencies for euros upon reception, additional conversion fees might apply.

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  • Can I sell gold to Voima?

    Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

    If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

    In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

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  • Are there any shipping options available?

    Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €70 fee per bar. This consists of a €20 withdrawal fee and a shipping fee of €50. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

    Read full answer
  • Is the gold stored by Voima audited?

    Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

    Read full answer
  • Is the gold stored by Voima insured?

    Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

    Read full answer
  • What does it mean that I own my gold fully?

    It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

    Read full answer
  • Can Voima tell me how much should I allocate to gold?

    No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

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  • Can I set up a recurring purchase program?

    Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

    In case you need help with this, please contact Voima's Customer care.

    Open on new page
  • Can you get gold anonymously?

    No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

    Open on new page
  • How does Voima source the gold?

    Voima's gold supply is divided into two categories:

    • Voima Miners and other Customers
    • Voima's trading and refinery partners

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  • Why should I keep my gold on a Voima Account instead of withdrawing it?

    For reasons of security, convenience and liquidity.

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  • What is liquidity?

    Liquidity describes how easily you can convert something into money.

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  • Is gold only for the wealthy?

    No. In Voima's business, the gold is counted in milligrams (1/1000), which means that you can save in gold with smaller amounts. Thus, you can acquire such amounts that suit you specifically.

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Voima Account

  • I cannot open an account. What should I do?

    Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

    Open on new page
  • Can I withdraw my gold?

    Yes. You can withdraw the gold either as 99.99% pure gold bars or by exchanging the gold for euros and transferring them to your bank account.

    Read full answer
  • Why do I need to identify myself in the account opening process?

    For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

    Open on new page
  • How can I access my Voima Account?

    Through a web browser or Voima's app.

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  • I cannot see my deposit on the Voima Account. What should I do?

    International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

    Open on new page
  • Can I open an account for my company?

    Yes. This can be done through your personal Voima Account.

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  • I cannot access my account. What should I do?

    Please contact Voima's Customer care.

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  • Who is Voima Account designed for?

    Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

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  • Can I delete my Voima Account?

    Yes. To do this, you should send a request to Voima's Customer care.

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Voima Miners

  • What precious metals can Miners deliver to Voima?

    Gold, silver, platinum, palladium and rhodium.

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  • Who are Miners?

    Voima's industrial Customers and partners, who help feed Voima’s gold-based ecosystem.

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  • How does Voima source the gold?

    Voima's gold supply is divided into two categories:

    • Voima Miners and other Customers
    • Voima's trading and refinery partners

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  • How do you apply to become a Miner?

    You can apply by following these instructions.

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Voima Gold Financing

Voima

  • Do Voima's Customers own pure gold?

    Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

    Read full answer
  • Where does Voima store gold?

    The majority is stored in Helsinki and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

    Read full answer
  • I am concerned about the price of gold dropping. Should not gold store its value?

    Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.

    Read full answer
  • Does Voima accept cryptocurrencies?

    No. For the time being, Voima does not accept any cryptocurrencies.

    Open on new page
  • How can I see the price of gold?

    By logging in to your Voima Account.

    Voima's price of gold is indicated in euros per gram. However, Voima accepts all currencies accepted by its primary banking partner, OP. Please note that since OP exchanges all the currencies for euros upon reception, additional conversion fees might apply.

    Open on new page
  • Can I sell gold to Voima?

    Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

    If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

    In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

    Open on new page
  • Are there any shipping options available?

    Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €70 fee per bar. This consists of a €20 withdrawal fee and a shipping fee of €50. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

    Read full answer
  • Is the gold stored by Voima audited?

    Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

    Read full answer
  • Does Voima accept payments by credit card or cash?

    No. For now, Voima only accepts bank transfers.

    Open on new page
  • Is the gold stored by Voima insured?

    Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

    Read full answer
  • Can Voima tell me how much should I allocate to gold?

    No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

    Open on new page
  • Is Voima a neobank?

    No. Voima relies on digital as well as physical presence, and hence the company has its own office at Bulevardi 5, Helsinki, Finland.

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  • Can Voima give me tax advice?

    No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

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  • Can I visit Voima's Helsinki office?

    Yes. All you need to do is to book an appointment by contacting Voima's Customer care. Please also remember to bring your ID with you when you come to the office.

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  • Can Voima give me investment advice?

    No. Unfortunately, Voima does not give investment advice to anyone.

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  • Where is Voima's office located?

    Voima's office is located at Bulevardi 5, 00120, Helsinki, Finland. If you want to pay a visit, you only have to book an appointment.

    Open on new page
  • How does Voima source the gold?

    Voima's gold supply is divided into two categories:

    • Voima Miners and other Customers
    • Voima's trading and refinery partners

    Open on new page
  • Why should I keep my gold on a Voima Account instead of withdrawing it?

    For reasons of security, convenience and liquidity.

    Read full answer
  • What does Voima do?

    Voima provides accounts for the management of gold and euro assets. The account is called Voima Account, and through it Customers can exchange euros for gold and vice versa. The account can be managed either online or through appointments made at Voima's office. The Customers' gold is primarily stored at Voima's own vault in Helsinki.

    Open on new page
  • Who is Voima Account designed for?

    Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

    Open on new page

Legal

  • Why do I need to take a picture of my face and ID?

    This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

    Open on new page
  • Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

    No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

    Open on new page
  • Am I liable to pay tax for any capital gains when I sell my gold?

    Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

    Read full answer
  • Why do I need to identify myself in the account opening process?

    For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

    Open on new page
  • What does it mean that I own my gold fully?

    It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

    Read full answer
  • Can you get gold anonymously?

    No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

    Open on new page
  • Can Voima give me tax advice?

    No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

    Open on new page
  • Can Voima give me investment advice?

    No. Unfortunately, Voima does not give investment advice to anyone.

    Open on new page
  • How can I delete my personal data?

    Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

    Voima Gold Ltd. / Data Protection Officer
    Bulevardi 5
    00120
    Helsinki
    Finland

    Open on new page
  • Which of Voima's fees include VAT?

    Only the safe account fee. The other fees are VAT-exempt.

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