09:00–17:00 Helsinki time zone
You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.
If you cannot find the email in your inbox, please check your spam folder as well as your other email folders. If you are sure that you did not receive the email, please contact Voima's Customer care through email@example.com or by calling +358 (0)9 612 1917.
Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.Open on new page
Send a request to Voima's Data Protection Officer either by email at firstname.lastname@example.org or by sending mail to the following address:
Voima Gold Ltd. / Data Protection Officer
International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.Open on new page
Please contact Voima's Customer care.Open on new page
Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.
In case you need help with this, please contact Voima's Customer care.Open on new page
Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through email@example.com or by calling +358 (0)9 612 1917.Open on new page
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.Read full answer
Please contact Voima's Customer care through firstname.lastname@example.org or by calling +358 (0)9 612 1917.Open on new page
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.Open on new page
Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.Read full answer
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