Related questions

• Why should I keep my gold on a Voima Account instead of withdrawing it?

  For reasons of security, convenience and liquidity.

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• What does LBMA Good Delivery mean?

  The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.

  Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.

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• Can Voima tell me how much should I allocate to gold?

  No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

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• Can I sell gold to Voima?

  Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

  If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

  In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

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• Is the gold stored by Voima audited?

  Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

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• How can I see the price of gold?

  You can view Voima's gold price on the pricing page. The price can also be seen by logging into your Voima Account.

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• Is the gold stored by Voima insured?

  Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

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• Are there any shipping options available?

  Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

  Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.

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• How much does gold cost at Voima?

  When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.

  If you buy gold through your currency account or sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.

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• Where does Voima store gold?

  The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

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