Customer service by phone is open on weekdays from 10 AM to 1 PM Helsinki time.

Why do I need to take a picture of my face and ID during account opening?

Question
Why do I need to take a picture of my face and ID during account opening?
Answer
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

If you have a Finnish bank ID, you can identify during the account opening without having to take the abovementioned pictures.

Voima