Why do I need to take a picture of my face and ID?

Related questions

• Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

  No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

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• Am I liable to pay tax for any capital gains when I sell my gold?

  Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

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• I cannot open an account. What should I do?

  Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• I did not get the SMS code. What should I do?

  Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.

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• I forgot my password. What should I do?

  You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

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• Why do I need to identify myself in the account opening process?

  For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

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• What does it mean that I own my gold fully?

  It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

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• Can I set up a recurring purchase program?

  Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

  In case you need help with this, please contact Voima's Customer care.

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• Can you get gold anonymously?

  No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

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