Related questions

• Can Voima give me tax advice?

  No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

  Open on new page
• Where can I find Voima's privacy policy?

  You can use this link to access the policy.

  Open on new page
• Where can I find Voima's terms of service?

  You can use this link to access the terms.

  Open on new page
• How does Voima track user actions on its website?

  Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

  It is impossible to identify users based on the collected user information. This information is therefore not personal data.

  Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

  Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

  Open on new page
• Are there any countries from which Voima cannot accept Customers?

  Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.

  Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.

  Open on new page
• What does it mean that I own my gold fully?

  It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.

  Read full answer
• Who is Voima Account designed for?

  Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

  Open on new page
• Can I use any account for Voima Account-related transfers?

  No. The bank account that you wish to make transfers from and into must have been opened in your name.

  Read full answer
• Where is Voima's main office located?

  Voima's main office is located at Bulevardi 5, 00120, Helsinki, Finland. If you want to pay a visit, you only have to book an appointment.

  Open on new page
• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

  Open on new page