Related questions

• What does LBMA Good Delivery mean?

  The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.

  Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.

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• Why should I keep my gold on a Voima Account instead of withdrawing it?

  For reasons of security, convenience and liquidity.

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• What is Voima Store?

  For the time being, this item is only available in Finnish.

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• Are there any shipping options available?

  Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima’s Customer care.

  Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.

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• Is the gold stored by Voima insured?

  Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.

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• Do Voima's Customers own pure gold?

  Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.

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• How can I see the price of gold?

  You can view Voima's gold price on the pricing page. The price can also be seen by logging into your Voima Account.

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• Is the gold stored by Voima audited?

  Yes. These are conducted by third parties, namely PricewaterhouseCoopers, ALS Inspection UK Ltd. and Hill Audit.

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• Can I sell gold to Voima?

  Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.

  If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.

  In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.

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• Where does Voima store gold?

  The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.

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