Related questions

• Am I liable to pay tax for any capital gains when I sell my gold?

  Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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• Why do I need to take a picture of my face and ID?

  This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

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• Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

  No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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• How does Voima track user actions on its website?

  Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

  It is impossible to identify users based on the collected user information. This information is therefore not personal data.

  Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

  Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

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• Can I use any account for Voima Account-related transfers?

  No. The bank account that you wish to make transfers from and into must have been opened in your name.

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• Can you get gold anonymously?

  No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.

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• Can I set up a recurring purchase program?

  Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

  In case you need help with this, please contact Voima's Customer care.

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• Where can I find Voima's terms of service?

  You can use this link to access the terms.

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• Where can I find Voima's privacy policy?

  You can use this link to access the policy.

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