Related questions

• Who is Voima Account designed for?

  Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

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• Can I use any account for Voima Account-related transfers?

  No. The bank account that you wish to make transfers from and into must have been opened in your name.

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• I cannot access my account. What should I do?

  Please contact Voima's Customer care.

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• Which currencies can I transfer into Voima Account?

  Voima Account can hold both euros and gold but you can also deposit, withdraw and exchange other currencies. This can be arranged by contacting our Customer care, who will give you the relevant instructions. The supported currencies are the euro (EUR), US dollar (USD), British pound (GBP), Swiss franc (CHF), Swedish krona (SEK), Norwegian krone (NOK) and Danish krone (DKK).

  Voima holds customer asset accounts at OP Bank in all the above-mentioned currencies. Inbound foreign currency transfers can be converted into euros or exchanged for gold, and you can request your withdrawals in any of the mentioned currencies. Voima converts foreign currencies into euros and vice versa at prevailing interbank foreign exchange rates and does this free of charge. Please remember that the relevant exchange fees apply when you exchange any currency for gold or the other way around.

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• Can I delete my Voima Account?

  Yes. To do this, you should send a request to Voima's Customer care.

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• How can I access my Voima Account?

  Through a web browser or Voima's app.

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• Can I open an account for my company?

  Yes. This can be done through your personal Voima Account.

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• I cannot see my deposit on the Voima Account. What should I do?

  International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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• How do I use Voima Account?

  Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.

  We have compiled illustrated instructions on how to manage your assets on Voima Account.

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• Why do I need to identify myself in the account opening process?

  For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.

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