Related questions

• I cannot open an account. What should I do?

  Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• I cannot see my deposit on the Voima Account. What should I do?

  International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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• Who is Voima Account designed for?

  Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

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• Which currencies can I transfer into Voima Account?

  Voima Account can hold both euros and gold but you can also deposit, withdraw and exchange other currencies. This can be arranged by contacting our Customer care, who will give you the relevant instructions. The supported currencies are the euro (EUR), US dollar (USD), British pound (GBP), Swiss franc (CHF), Swedish krona (SEK), Norwegian krone (NOK) and Danish krone (DKK).

  Voima holds customer asset accounts at OP Bank in all the above-mentioned currencies. Inbound foreign currency transfers can be converted into euros or exchanged for gold, and you can request your withdrawals in any of the mentioned currencies. Voima converts foreign currencies into euros and vice versa at prevailing interbank foreign exchange rates and does this free of charge. Please remember that the relevant exchange fees apply when you exchange any currency for gold or the other way around.

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• Can I use any account for Voima Account-related transfers?

  No. The bank account that you wish to make transfers from and into must have been opened in your name.

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• The service did not accept the verification code. What should I do?

  Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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• Can I delete my Voima Account?

  Yes. To do this, you should send a request to Voima's Customer care.

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• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

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• How can I transfer money into my Voima Account?

  Please read these instructions for direct guidance.

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