Related questions

• I cannot open an account. What should I do?

  Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• I cannot see my deposit on the Voima Account. What should I do?

  International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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• Who is Voima Account designed for?

  Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!

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• How can I transfer money into my Voima Account?

  Please read these instructions for direct guidance.

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• Can I open an account for my company?

  Yes. This can be done through your personal Voima Account.

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• Can I set up a recurring purchase program?

  Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

  In case you need help with this, please contact Voima's Customer care.

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• Can I use any account for Voima Account-related transfers?

  No. The bank account that you wish to make transfers from and into must have been opened in your name.

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• Can I delete my Voima Account?

  Yes. To do this, you should send a request to Voima's Customer care.

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• How can I access my Voima Account?

  Through a web browser or Voima's app.

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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