Related questions

• I cannot access my account. What should I do?

  Please contact Voima's Customer care.

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• I cannot see my deposit on the Voima Account. What should I do?

  International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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• Can I set up a recurring purchase program?

  Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

  In case you need help with this, please contact Voima's Customer care.

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• I cannot open an account. What should I do?

  Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• I forgot my password. What should I do?

  You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

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• Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?

  No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.

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• Am I liable to pay tax for any capital gains when I sell my gold?

  Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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• Why do I need to take a picture of my face and ID?

  This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

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