Related questions

• How does Voima track user actions on its website?

  Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

  It is impossible to identify users based on the collected user information. This information is therefore not personal data.

  Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

  Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

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• Where can I find Voima's privacy policy?

  You can use this link to access the policy.

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• Can Voima give me tax advice?

  No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.

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• Are there any countries from which Voima cannot accept Customers?

  Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.

  Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.

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• Can Voima give me investment advice?

  No. Unfortunately, Voima does not give investment advice to anyone.

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• What does Voima do?

  Voima provides accounts for the management of gold and euro assets. The account is called Voima Account, and through it Customers can exchange euros for gold and vice versa. The account can be managed either online or through appointments made at Voima's office. The Customers' gold is primarily stored at Voima's own vault in Finland.

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• How does Voima source the gold?

  Voima's gold supply is divided into two categories:

  • Voima Miners and other Customers
  • Voima's trading and refinery partners

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• Can I visit Voima's Helsinki office?

  Yes. All you need to do is to book an appointment by contacting Voima's Customer care. Please also remember to bring your ID with you when you come to the office.

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• Is Voima a neobank?

  No. Voima relies on digital as well as physical presence, and hence the company has its own offices at Helsinki and Lahti.

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• Why should I keep my gold on a Voima Account instead of withdrawing it?

  For reasons of security, convenience and liquidity.

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