Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.Open on new page
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.Open on new page
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.Read full answer
Click on 'Send the code again' or 'Did not get the code?' and try to resend it that way.Read full answer
You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.Read full answer
International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.Open on new page