Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.
Please contact Voima's Customer care.
Open on new pageSend a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:
Voima Gold Ltd. / Data Protection Officer
Bulevardi 5
00120
Helsinki
Finland
Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.
In case you need help with this, please contact Voima's Customer care.
Open on new pageInternational bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.
Open on new pageTry to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
Open on new pagePlease contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
Open on new pageYou can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.
Read full answerYes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answerClick on 'Send the code again' or 'Did not get the code?' and try to resend it that way.
Read full answerThis is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
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