Related questions

• I cannot access my account. What should I do?

  Please contact Voima's Customer care.

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• How can I delete my personal data?

  Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:

  Voima Gold Ltd. / Data Protection Officer
  Bulevardi 5
  00120
  Helsinki
  Finland

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• Can I set up a recurring purchase program?

  Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.

  In case you need help with this, please contact Voima's Customer care.

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• I cannot see my deposit on the Voima Account. What should I do?

  International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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• Does Voima employ two-factor authentication?

  Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.

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• The service did not accept the verification code. What should I do?

  Try to resend the code by clicking on 'Send the code again' or 'Did not get the code?'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• I cannot open an account. What should I do?

  Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.

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• Am I liable to pay tax for any capital gains when I sell my gold?

  Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.

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• I forgot my password. What should I do?

  You can request a new password by clicking 'Reset password' on the log-in page, and you will be sent an email with a reset link.

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• Why do I need to take a picture of my face and ID?

  This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.

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