Related questions

• I cannot access my account. What should I do?

  Please contact Voima's Customer care.

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• What does Voima do?

  Voima provides accounts for the management of gold and euro assets. The account is called Voima Account, and through it Customers can exchange euros for gold and vice versa. The account can be managed either online or through appointments made at Voima's office. The Customers' gold is primarily stored at Voima's own vault in Finland.

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• Where can I find Voima's terms of service?

  You can use this link to access the terms.

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• Can I delete my Voima Account?

  Yes. To do this, you should send a request to Voima's Customer care.

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• Which currencies can I transfer into Voima Account?

  Voima Account can hold both euros and gold but you can also deposit, withdraw and exchange other currencies. This can be arranged by contacting our Customer care, who will give you the relevant instructions. The supported currencies are the euro (EUR), US dollar (USD), British pound (GBP), Swiss franc (CHF), Swedish krona (SEK), Norwegian krone (NOK) and Danish krone (DKK).

  Voima holds customer asset accounts at OP Bank in all the above-mentioned currencies. Inbound foreign currency transfers can be converted into euros or exchanged for gold, and you can request your withdrawals in any of the mentioned currencies. Voima converts foreign currencies into euros and vice versa at prevailing interbank foreign exchange rates and does this free of charge. Please remember that the relevant exchange fees apply when you exchange any currency for gold or the other way around.

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• Does Voima provide gold ETFs?

  No. Voima's Customers own the gold fully, with minimal counterparty risks. ETFs, on the other hand, are share-based, and thus its owners own shares to the fund. ETFs can have very complex ownership structures, which would be in opposition to what Voima wants for its Customers.

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• How can I transfer money into my Voima Account?

  Please read these instructions for direct guidance.

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• How does Voima track user actions on its website?

  Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.

  It is impossible to identify users based on the collected user information. This information is therefore not personal data.

  Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.

  Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.

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• Can I visit Voima's Helsinki office?

  Yes. All you need to do is to book an appointment by contacting Voima's Customer care. Please also remember to bring your ID with you when you come to the office.

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• Can Voima tell me how much should I allocate to gold?

  No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.

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