Frequently asked questions
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How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account.
Read full answer -
Why do I need to identify myself in the account opening process?
For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.
Open on new page -
What precious metals can Miners deliver to Voima?
Gold, silver, platinum, palladium and rhodium.
Read full answer -
How do I use Voima Account?
Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.
We have compiled instructions on how to manage your assets on Voima Account.
Open on new page -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
How much does gold cost at Voima?
When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.
If you buy gold through Finnish online payments, the euro account or if you sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.
Open on new page -
I did not get the verification code. What should I do?
Click on 'Resend code' and try to resend it that way.
Read full answer -
I forgot my password. What should I do?
You can request a new password by clicking 'Forgot password?' on the login page, and you will be sent an email with a reset link.
Read full answer -
Can I sell gold to Voima?
Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.
If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.
In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.
Open on new page -
Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
Read full answer -
Does Voima accept payments by credit card or cash?
No. For now, Voima only accepts bank transfers.
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I cannot open an account. What should I do?
Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
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How is the account fee calculated?
The account fee is a yearly fee of 0.99%, and every day a portion is set aside for a monthly installment, which is paid in gold. In practice, this means that the following calculation is done daily: total amount of gold x 0.0099 / number of days in a year. On the first day of each month, the amount set aside during the previous month is charged from your gold account.
Read full answer -
Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
Is the gold stored by Voima audited?
Yes. These are conducted by third parties, such as Bureau Veritas and ALS Inspection UK.
Read full answer -
Does Voima accept cryptocurrencies?
No. For the time being, Voima does not accept any cryptocurrencies.
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Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.
Open on new page -
Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
Read full answer -
Are Customer assets segregated from Voima's balance sheet?
Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.
Read full answer -
Are there any shipping options available?
Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima's Customer care.
Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.
Read full answer -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
Read full answer -
Can I withdraw my gold?
Yes. You can withdraw the gold either as 99.99%-pure gold bars or by exchanging the gold for euros and transferring them to your bank account.
Read full answer -
Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.
Read full answer
Customer support
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I cannot access my account. What should I do?
Please contact Voima's Customer care.
Open on new page -
The service did not accept the verification code. What should I do?
Try to resend the code by clicking on 'Resend code'. If you still do not get the code, please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
Open on new page -
I cannot see my transfer on the Voima Account. What should I do?
International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.
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Can I set up a recurring purchase program?
Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.
In case you need help with this, please contact Voima's Customer care.
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Does Voima employ two-factor authentication?
Yes. You need two factors to log into your account: a password and an SMS code. This makes it harder for unauthorised people to access your account and, thereby, two-factor authentication adds an extra layer of security to your Voima Account.
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How can I delete my personal data?
Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:
Voima Gold Ltd. / Data Protection Officer
Open on new page
Bulevardi 5
00120
Helsinki
Finland -
I cannot open an account. What should I do?
Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
Open on new page -
Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.
Open on new page -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
I did not get the verification code. What should I do?
Click on 'Resend code' and try to resend it that way.
Read full answer -
I forgot my password. What should I do?
You can request a new password by clicking 'Forgot password?' on the login page, and you will be sent an email with a reset link.
Read full answer -
Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
Read full answer
Gold
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What does it mean that I own my gold fully?
It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.
Read full answer -
How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners
-
What does LBMA Good Delivery mean?
The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.
Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.
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Can you get gold anonymously?
No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.
Open on new page -
Can I set up a recurring purchase program?
Yes. You can do this through your own bank account by setting a sum that will be transferred to your Voima Account regularly, for example once a month.
In case you need help with this, please contact Voima's Customer care.
Open on new page -
Is gold only for the wealthy?
No. In Voima's business, the gold is counted in milligrams (1/1000), which means that you can save in gold with smaller amounts. Thus, you can acquire such amounts that suit you specifically.
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Why should I keep my gold on a Voima Account instead of withdrawing it?
For reasons of security, convenience and liquidity.
Read full answer -
What is liquidity?
Liquidity describes how easily you can convert something into money.
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Can Voima tell me how much should I allocate to gold?
No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.
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What is Voima Store?
Voima Store is an online store, where you can buy gold bars and coins. Visit the online store at store.voimagold.com.
Open on new page -
Can I sell gold to Voima?
Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.
If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.
In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.
Open on new page -
Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
Read full answer -
How is the account fee calculated?
The account fee is a yearly fee of 0.99%, and every day a portion is set aside for a monthly installment, which is paid in gold. In practice, this means that the following calculation is done daily: total amount of gold x 0.0099 / number of days in a year. On the first day of each month, the amount set aside during the previous month is charged from your gold account.
Read full answer -
Is the gold stored by Voima audited?
Yes. These are conducted by third parties, such as Bureau Veritas and ALS Inspection UK.
Read full answer -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
How much does gold cost at Voima?
When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.
If you buy gold through Finnish online payments, the euro account or if you sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.
Open on new page -
How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account.
Read full answer -
Are there any shipping options available?
Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima's Customer care.
Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.
Read full answer -
How do I use Voima Account?
Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.
We have compiled instructions on how to manage your assets on Voima Account.
Open on new page -
Can I withdraw my gold?
Yes. You can withdraw the gold either as 99.99%-pure gold bars or by exchanging the gold for euros and transferring them to your bank account.
Read full answer -
Are Customer assets segregated from Voima's balance sheet?
Yes. This means that the Customers' gold is not owned by Voima but rather by the Customers themselves.
Read full answer -
Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.
Read full answer -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
Read full answer
Voima Account
-
Can I use any account for Voima Account-related transfers?
No. The bank account that you wish to make transfers from and into must have been opened in your name.
Read full answer -
I cannot access my account. What should I do?
Please contact Voima's Customer care.
Open on new page -
Who is Voima Account designed for?
Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!
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Can I delete my Voima Account?
Yes. To do this, you should send a request to Voima's Customer care.
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How can I transfer money into my Voima Account?
Please read these instructions for direct guidance.
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Can I open an account for my company?
Yes. This can be done through your personal Voima Account.
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I cannot see my transfer on the Voima Account. What should I do?
International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.
Open on new page -
Which currencies can I transfer into Voima Account?
Voima Account can hold both euros and gold but you can also deposit, withdraw and exchange other currencies. This can be arranged by contacting our Customer care, who will give you the relevant instructions. The supported currencies are the euro (EUR), US dollar (USD), British pound (GBP), Swiss franc (CHF), Swedish krona (SEK), Norwegian krone (NOK) and Danish krone (DKK).
Voima holds customer asset accounts at OP Bank in all the above-mentioned currencies. Inbound foreign currency transfers can be converted into euros or exchanged for gold, and you can request your withdrawals in any of the mentioned currencies. Voima converts foreign currencies into euros and vice versa at prevailing interbank foreign exchange rates and does this free of charge. Please remember that the relevant exchange fees apply when you exchange any currency for gold or the other way around.
Open on new page -
How do I use Voima Account?
Voima Account is an account into which you transfer money from your bank account. After the money has been transferred, you can manage it in several ways, such as exchanging it for gold.
We have compiled instructions on how to manage your assets on Voima Account.
Open on new page -
I cannot open an account. What should I do?
Please contact Voima's Customer care through contact@voimagold.com or by calling +358 (0)9 612 1917.
Open on new page -
Can I withdraw my gold?
Yes. You can withdraw the gold either as 99.99%-pure gold bars or by exchanging the gold for euros and transferring them to your bank account.
Read full answer -
Why do I need to identify myself in the account opening process?
For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.
Open on new page
Voima Miners
-
Who are Miners?
Voima's industrial Customers and partners, who help feed Voima's gold-based ecosystem.
Read full answer -
How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners
-
What precious metals can Miners deliver to Voima?
Gold, silver, platinum, palladium and rhodium.
Read full answer
Voima Gold Financing
-
How can I apply for VoimaCredit™?
You can contact Voima's Customer care either by email contact@voimagold.com or by calling +358 (0)9 612 1917. They will provide you with the necessary guidance and documentation.
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How can I apply for Gold-backed euro bond?
You can contact Voima's expert Niko Palonen either by email niko.palonen@voimagold.com or by calling +358 (0)40 842 8460. He will provide you with the necessary guidance and documentation.
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Voima
-
What does LBMA Good Delivery mean?
The Good Delivery specification is a set of rules issued by the London Bullion Market Association (LBMA) describing the fine ounce weight, purity and the physical appearance of gold and silver bars. If a refinery has been accredited by the LBMA, it must produce bars according to the Good Delivery specifications.
Voima's Customers can withdraw Good Delivery gold bars: these bars weigh approximately 12.4 kg, and the withdrawal price can be checked from Voima's pricing page.
Open on new page -
Who is Voima Account designed for?
Everybody. The account can be opened for individuals, businesses and institutions alike. You can even open an account for your children!
Open on new page -
Where can I find Voima's privacy policy?
You can use this link to access the policy.
Open on new page -
Where can I find Voima's terms of service?
You can use this link to access the terms.
Open on new page -
Can Voima tell me how much should I allocate to gold?
No. Voima does not give investment advice to anyone, and hence no personal recommendations can be offered.
Open on new page -
How does Voima source the gold?
Voima's gold supply is divided into two categories:
- Voima Miners and other Customers
- Voima's trading and refinery partners
-
Is Voima a neobank?
No. Voima relies on digital as well as physical presence, and hence the company has its own office at Helsinki.
Open on new page -
Can Voima give me investment advice?
No. Unfortunately, Voima does not give investment advice to anyone.
Open on new page -
Where is Voima's main office located?
Voima's main office is located at Bulevardi 5, 00120, Helsinki, Finland. If you want to pay a visit, you only have to book an appointment.
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Why do I need an ID to visit the Helsinki office?
Voima operates in an industry, where security is a top priority. All visitors are therefore required to go through a security check, which includes identification.
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What does Voima do?
Voima is a Finnish company who provides trading and storage services for physical gold. The company also offers precious-metal processing services for businesses working with recycled metals. Customers can exchange and own gold through the company's product, Voima Account.
Open on new page -
Can Voima give me tax advice?
No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.
Open on new page -
Why should I keep my gold on a Voima Account instead of withdrawing it?
For reasons of security, convenience and liquidity.
Read full answer -
Does Voima provide gold ETFs?
No. Voima's Customers own the gold fully, with minimal counterparty risks. ETFs, on the other hand, are share-based, and thus its owners own shares to the fund. ETFs can have very complex ownership structures, which would be in opposition to what Voima wants for its Customers.
Open on new page -
How does Voima track user actions on its website?
Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.
It is impossible to identify users based on the collected user information. This information is therefore not personal data.
Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.
Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.
Please note that Voima's online shop Voima Store employs cookies.
Open on new page -
Are there any countries from which Voima cannot accept Customers?
Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.
Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.
Open on new page -
What is Voima Store?
Voima Store is an online store, where you can buy gold bars and coins. Visit the online store at store.voimagold.com.
Open on new page -
Can I visit Voima's Helsinki office?
Yes. All you need to do is to book an appointment by contacting Voima's Customer care. Please also remember to bring your ID with you when you come to the office.
Open on new page -
Does Voima accept cryptocurrencies?
No. For the time being, Voima does not accept any cryptocurrencies.
Open on new page -
Is the gold stored by Voima audited?
Yes. These are conducted by third parties, such as Bureau Veritas and ALS Inspection UK.
Read full answer -
Do Voima's Customers own pure gold?
Yes. The Customers' gold is investment grade, with a purity of at least 99.99%.
Read full answer -
Does Voima accept payments by credit card or cash?
No. For now, Voima only accepts bank transfers.
Open on new page -
Can I sell gold to Voima?
Yes. You can exchange the gold on your Voima Account for euros, which is equivalent to selling it to Voima.
If you wish to sell your gold material, like bars or jewellery, you can bring it to Voima for a €100 fee. To do this, you need to book an appointment. The amount of pure gold in the batch will be analysed, after which the corresponding amount of gold is deposited into your Voima Account. You can then exchange it for euros.
In terms of the delivered material, Voima accepts gold bars, plates, jewellery and other gold items.
Open on new page -
Are there any shipping options available?
Yes. Within the Finnish borders, standard deliveries for 100-gram gold bars are available in exchange for a €50 fee per shipment. The shipment is handled by Posti, and the maximum value a parcel can contain is €15,000. This means that you can ship a maximum of two 100-gram gold bars per shipment. If you want to arrange shipping outside Finland, please contact Voima's Customer care.
Please note that if you wish Voima to ship your gold bars to you, the gold is withdrawn from Voima's ecosystem. That is why you will also pay a €20 withdrawal fee per bar, as indicated on the pricing page.
Read full answer -
How much does gold cost at Voima?
When you buy or sell gold at Voima, you pay the price of gold plus an exchange fee.
If you buy gold through Finnish online payments, the euro account or if you sell gold, you will be shown the exact amounts of what you will get from the exchange upon confirming the transaction. If you buy gold via bank transfer, the gold price applied will be the current price at the time when Voima settles the transaction.
Open on new page -
How can I see the price of gold?
Voima has a dedicated page for gold price data. The price can also be seen by logging into your Voima Account.
Read full answer -
Where does Voima store gold?
The majority is stored in Voima's vault in Finland and the rest is at Voima's gold accounts opened at its Swiss and British trading partners.
Read full answer -
I am concerned about the price of gold dropping. Should not gold store its value?
Although its price can fluctuate in the short term, gold has been valued throughout millennia, thus outperforming many official currencies.
Read full answer -
Is the gold stored by Voima insured?
Yes. The gold stored in Voima's vault is insured to its full market value by Liberty Mutual.
Read full answer
Legal
-
What does it mean that I own my gold fully?
It means that you are the legal owner of the gold you have acquired through Voima's service and that the gold is not on Voima's balance sheet.
Read full answer -
Can you get gold anonymously?
No. Voima requires that each Customer is identified in order to ensure the provision of safe services and to comply with AML/CFT legislation.
Open on new page -
Can I use any account for Voima Account-related transfers?
No. The bank account that you wish to make transfers from and into must have been opened in your name.
Read full answer -
Where can I find Voima's privacy policy?
You can use this link to access the policy.
Open on new page -
Where can I find Voima's terms of service?
You can use this link to access the terms.
Open on new page -
Can Voima give me investment advice?
No. Unfortunately, Voima does not give investment advice to anyone.
Open on new page -
How does Voima track user actions on its website?
Voima alone collects user information on its website, and no third-party services are used for this. The user information collected by Voima is not shared with any third parties in any way.
It is impossible to identify users based on the collected user information. This information is therefore not personal data.
Voima collects information about the use of the website and the application primarily in order to detect issues in the systems. When the actions carried out before the issue are known, it is easier to track down the root cause and fix it. The information also helps Voima to ascertain that its services can be used on all devices.
Secondarily, the website tracking helps Voima to understand whether its advertising has reached the intended audience. Voima does not use the collected information to target any advertisement. In addition, Voima does not share the collected information with any of its advertising channels.
Please note that Voima's online shop Voima Store employs cookies.
Open on new page -
Can Voima give me tax advice?
No. Voima does not provide tax advice. For up-to-date information regarding tax matters, please consult your local tax authorities.
Open on new page -
Which of Voima's fees include VAT?
Only the account fee. The other fees are VAT-exempt.
Read full answer -
How can I delete my personal data?
Send a request to Voima's Data Protection Officer either by email at dpo@voimagold.com or by sending mail to the following address:
Voima Gold Ltd. / Data Protection Officer
Open on new page
Bulevardi 5
00120
Helsinki
Finland -
What are European Economic Area (EEA) countries?
The EEA countries are the following: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Open on new page -
Are there any countries from which Voima cannot accept Customers?
Yes. Due to international sanction policies and technical limitations, all residents from certain countries are blocked from access to financial services.
Currently, the following countries and areas cannot use Voima's services: 🇨🇳 China, 🇨🇺 Cuba, 🇰🇵 North Korea, 🇮🇷 Iran, 🇷🇺 Russia, 🇸🇾 Syria and Crimea.
Open on new page -
Does Voima submit the Customer's tax information to the Finnish Tax Administration if the Customer so requests?
No. Voima submits information to the Finnish Tax Administration only in accordance with the legal requirements. Thus, no information is submitted automatically or by Customers' requests. Rather, the person liable to pay taxes is responsible for submitting their own information to the tax authorities.
Open on new page -
Am I liable to pay tax for any capital gains when I sell my gold?
Yes, if you are liable to pay taxes in Finland. In other cases, you should consult your local tax authorities for the answer.
Read full answer -
Why do I need to identify myself in the account opening process?
For security reasons. The identification increases the security of Voima's services and enables Voima to provide and develop more services in the future. It responds to growing regulatory requirements, such as the prevention of terrorist financing and money laundering. The identification also makes it easier to add account-related services, such as business accounts.
Open on new page -
Why do I need to take a picture of my face and ID during account opening?
This is a security measure intended to ensure that it is indeed you who is opening the account, and not someone who has happened to come across your ID.
Read full answer
